Privacy Policy

Effective Date: Jan 1st, 2025

1. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and customer feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating about inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages are directly related to requested services
• We do not send promotional content without consent

Help & Support

• Reply "HELP" for assistance
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted only when necessary to provide requested services.

All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

Service Providers

• Third-party vendors assisting with operations such as payment processing and appointment scheduling
• SMS providers solely for delivering consented communications
• All providers are contractually required to maintain confidentiality and security

Legal Compliance

• When required by law or legal process
• To protect our rights and respond to lawful requests

Business Transfers

• In the event of mergers, acquisitions, or sale of assets
• Your information remains protected under this policy

5. Data Security

We implement and maintain reasonable security measures including:

• Encryption of sensitive data
• Secure authentication systems
• Regular security assessments
• Employee data protection training
• Breach notification protocols
• Secure backups and recovery systems

Despite these safeguards, no electronic transmission or storage system is completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and user behavior
• Remember user preferences
• Improve website functionality
• Measure service effectiveness

7. Your Rights & Choices

You have the right to:

• Access, update, or delete personal information
• Opt out of marketing emails
• Opt out of SMS messages by replying "STOP"
• Request information about data processing
• Withdraw consent for future communications
• Lodge complaints with supervisory authorities

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage reviewing their privacy policies separately.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy. Updated versions will always be available on our website with the revised effective date.

10. Contact Us

By using our website and services, you consent to this Privacy Policy.